Remarks: Customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office. Under this situation, the sender must bear the responsibility for the losses incurred by non-compliance with relevant posting requirements. If Hongkong Post finds that the mail items belong to prohibited items, the mail items will be returned to the sender and the paid postage fee will not be refunded. commercial invoice, certificate of origin, health certificate, license, authorisation for goods subject to quarantine ) in the destinations. prohibitions, restrictions including quarantine, pharmaceutical restrictions, etc.) and the documents required (e.g. It is the sender's responsibility to enquire into the import and export regulations (e.g. Please refer to the "Post Office Guide" for details of prohibited and restricted items for respective destinations.
Parcel delivery download#
For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting. Use multi-part address pack (Pos 652) for posting of international parcel items. You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available. Varies according to different destinations indicated on "Postage Rates and Services - Section 8 : Estimated Delivery Time ( POS 15 Supplement)" Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
It will take 6 to 28 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc.
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